Returns & Refunds

We hope you love your Rose Joy jewellery. If you change your mind, eligible items may be returned within 14 days of receiving your order.

Return Conditions

Items must be unworn, unused and in their original condition and packaging, with any tags and protective materials intact.

For hygiene reasons, pierced earrings may only be returned where applicable hygiene seals or protective packaging remain intact, subject to your statutory rights.

Made-to-Order Jewellery

Some Rose Joy designs are made to order. Where an item is made or customised specifically to a customer’s individual specifications, statutory change-of-mind cancellation rights may not apply.

Where a made-to-order piece is simply produced from one of our standard designs without customer-specific customisation, your applicable statutory cancellation rights remain unaffected.

How to Request a Return

Please contact us within 14 days of receiving your order:

Rose Joy Customer Care
Email: info@rosejoy.co.uk
Website: rosejoy.co.uk

Please include your order number and reason for return. We will provide the return instructions. Please do not send an item back before contacting us.

Return Shipping

Customers are responsible for return postage for change-of-mind returns. We recommend using a tracked and insured service.

If an item is faulty, damaged, incorrect or not as described, please contact us and we will arrange the appropriate remedy in accordance with your statutory rights.

Refunds

Once your return has been received and inspected, we will process an approved refund to your original payment method.

Delivery charges will be refunded where required under UK consumer law.

Exchanges

We do not currently offer exchanges. If you would like another item, please return the eligible original item and place a new order.

This policy does not affect your statutory rights.