Return & Refund Policy

At Rose Joy, each piece is thoughtfully crafted to be worn, loved, and cherished. We hope your jewellery brings you enduring joy. However, if something is not quite right, we are here to assist you with care and consideration.

Your Right to Cancel (UK Customers)

In accordance with the Consumer Contracts Regulations 2013, you have the right to cancel your order within 14 days of receiving your item, without providing a reason. Once you have notified us of your decision to cancel, you have a further 14 days to return the item to us.

To exercise your right to cancel, please contact us at: hello@rosejoy.co.uk

Our 15-Day Returns Promise

In addition to your statutory rights, Rose Joy offers a 15-day return window from the date of delivery for eligible items.

To qualify for a return under our returns promise:

• The item must be unworn, unused, and in its original condition
  
• All original packaging, brand cards, and certificates must be included
  

Once your return is received and carefully inspected, we will process your refund with care.

Refunds

Refunds will be issued to your original payment method. Please allow 5–7 working days for processing once your return has been received and approved. Original shipping costs are non-refundable unless required by law.

Made-to-Order, Customised & Pre-Order Pieces

Pieces that are customised, personalised, or made to your selected size on a pre-order basis are crafted especially for you As such, these items are non-refundable and non-cancellable, unless faulty or not as described. This includes rings or any jewellery made specifically to your requested size or design. We kindly encourage you to confirm all details carefully before placing your order.

Hygiene & Non-Returnable Items

For health and hygiene reasons, certain items may not be suitable for return.

• Earrings are non-returnable once the hygiene seal has been removed or if they have been worn
  
• Items returned in a condition that is not suitable for resale may not be eligible for a full refund
  

Return Process

To initiate a return or cancellation, please contact us at: hello@rosejoy.co.uk

Kindly include your order number and, where possible, the reason for your return. Our team will guide you through the next steps with care.

Return Shipping

Customers are responsible for return shipping costs unless the item is faulty or incorrect. We recommend using a tracked and insured service, as Rose Joy cannot be held responsible for items lost in transit.

Exchanges

We do not currently offer direct exchanges. If you wish to select a different piece, we recommend placing a new order once your return has been processed.

Faulty or Incorrect Items

If your item arrives damaged, faulty, or not as described, please contact us promptly. We will ensure the matter is resolved with priority and care, in line with your statutory rights.

Our Promise

Every Rose Joy piece is created with intention — from the artisan’s hands to yours. If you have any concerns, we are always here to ensure your experience reflects the care, beauty, and trust at the heart of our brand.

Rose Joy
Where luxury becomes legacy